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ProtonVPN FAQ

6 categories, 6-step detailed answers

What are the limitations of ProtonVPN Free?

ProtonVPN Free provides basic privacy protection with these limitations:

  1. Limited to 1 device connection — no simultaneous multi-device use
  2. Medium-low bandwidth suitable for browsing and social media
  3. Japan/US/Netherlands nodes only — no Secure Core multi-hop routing
  4. Full zero-log protection and AES-256 encryption included
  5. No monthly data caps — unlimited traffic usage
  6. NetShield ad blocking and streaming unblocking not available
How to install and configure ProtonVPN on Windows?

Step-by-step Windows installation guide:

  1. Visit the ProtonVPN download page and click the Windows download button
  2. Double-click the .exe file and follow the setup wizard
  3. Launch ProtonVPN after installation and log in with your Proton account
  4. Click Quick Connect for the fastest node, or manually select a country
  5. Go to Settings to enable auto-start and Kill Switch
  6. Green tray icon confirms active connection — all traffic encrypted
Does ProtonVPN support Netflix streaming unblocking?

ProtonVPN streaming support details:

  1. Plus and Max plans unlock Netflix US/UK/JP, Hulu, Disney+, BBC iPlayer
  2. Dedicated streaming servers optimized for 1080p/4K buffer-free playback
  3. Smart Protocol auto-detects streaming apps and switches protocols
  4. Free and Basic plans do not support streaming unblocking
  5. If a node is blocked, switch to another server in the same country
  6. 100% unblocking not guaranteed as platforms update detection
What encryption and protocols does ProtonVPN use?

ProtonVPN encryption and protocol details:

  1. AES-256 encryption — unbreakable by brute force, adopted globally
  2. RSA-4096 key exchange for secure session key negotiation
  3. Perfect Forward Secrecy — unique keys per session
  4. WireGuard (recommended), OpenVPN, and IKEv2 protocols
  5. WireGuard: 4,000 lines of code, <300ms connection, 40% faster
  6. Built-in DNS/IPv6 leak protection
How does ProtonVPN ensure no user data is logged?

ProtonVPN zero-log policy measures:

  1. Headquartered in Switzerland under Swiss Federal Data Protection Act
  2. Independently audited by Deloitte — no browsing history, timestamps, traffic, or IPs logged
  3. Open-source clients on GitHub reviewed by global security researchers
  4. Full-disk encryption on all servers
  5. Swiss law requires valid Swiss court order for data requests
  6. Anonymous registration — only email required, ProtonMail supported
What devices and platforms does ProtonVPN support?

ProtonVPN full platform support:

  1. Windows client supports Win 10/11 64-bit with GUI and CLI
  2. macOS client supports macOS 12+, Intel and Apple Silicon
  3. Android client supports Android 8.0+ with Kill Switch and Split Tunneling
  4. iOS client supports iOS 15+, IKEv2 with Always On VPN
  5. Linux packages for Ubuntu/Debian/Fedora/Arch
  6. Browser extensions for Chrome/Firefox/Edge; router config; up to 10 simultaneous connections

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